Customer Service Agreement

This Customer Service Agreement ("Agreement") is made and entered into by and between:

AK Education Group ("Service Provider", "we", "us", or "our")
and
The Customer ("Customer", "you", or "your").

1. Services Provided

We agree to provide the Customer with access to the online course(s) and/or other services as described in the course details or service package purchased by the Customer, as outlined in the course materials and/or product description on our website.

• Course Content Delivery: The course is delivered as a self-paced online program. Customers may access the course materials at any time during the course duration.

• Live Sessions: [Optional] Live sessions (e.g., Q&A or instructional sessions) may be provided. Attendance to live sessions is optional but recommended for further learning.

2. Acceptance of Terms

By purchasing, enrolling, or using our services, you acknowledge and agree to comply with all terms and conditions set forth in this Agreement. These terms may be updated from time to time, and any changes will be communicated to you via email or through our website.

3. Course Content and Delivery

• Course Access: Upon successful purchase and registration, you will gain immediate access to the course content on the platform [e.g., Kajabi].

• Completion: You are responsible for completing the modules, assessments, and any other course-related requirements.

4. Customer Responsibilities

• Completion of Course: The Customer is responsible for their own learning and progress within the course. This includes completing assessments, modules, and engaging with course materials.

• Account Access: You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

• Compliance with Laws: The Customer agrees to comply with all applicable laws, regulations, and industry standards when using the services.

5. Payment and Fees

The Customer agrees to pay the fee(s) as outlined on our website or during the purchasing process for the course or service. All payments must be made in GBP (£) and can be processed via the methods specified.

• No Refunds: All course sales are final, and no refunds will be provided after the purchase is completed, once access to the course has been granted. By purchasing, you acknowledge and agree to this no-refund policy.

6. Intellectual Property

• All content, including but not limited to course materials, assessments, and videos, is owned by the Service Provider and is protected by copyright laws.

• The Customer agrees not to reproduce, distribute, or share the course materials without prior written consent from the Service Provider.

7. Limitation of Liability

• We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the course, including but not limited to damages for loss of profits, goodwill, use, or data.

• The Service Provider’s liability to the Customer shall not exceed the total amount paid by the Customer for the specific course or service at issue.

8. Privacy and Data Protection

We are committed to protecting your privacy. We will collect and use your personal information only as described in our Privacy Policy. By accepting this Agreement, you agree to our collection and use of your data as described.

• GDPR Compliance: The Service Provider complies with the UK General Data Protection Regulation (GDPR). You have the right to access, correct, and delete your personal data at any time.

9. Cancellation and Termination

• By the Customer: The Customer may cancel their course or service subscription in accordance with our cancellation policy, which is available on our website. However, once the course access has been granted, there will be no refunds.

• By the Service Provider: We reserve the right to cancel or suspend access to the course or services at our discretion for any reason, including but not limited to a violation of this Agreement.

10. Dispute Resolution

Any disputes arising from this Agreement shall be governed by and construed in accordance with the laws of the United Kingdom. In the event of a dispute, both parties agree to first attempt to resolve the issue amicably through informal negotiations.

• If an informal resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

11. Indemnity

The Customer agrees to indemnify and hold harmless the Service Provider from any claims, liabilities, damages, costs, and expenses (including legal fees) arising out of or related to the Customer’s breach of this Agreement or the use of our services.

12. Force Majeure

The Service Provider shall not be held liable for any delay or failure in performance under this Agreement caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, technical failures, or governmental actions.

13. Amendments and Modifications

The Service Provider reserves the right to modify or update the terms of this Agreement at any time. Any changes will be effective upon posting on our website or notifying the Customer directly. Continued use of our services following such modifications shall constitute acceptance of the updated terms.

14. Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect.

15. Entire Agreement

This Agreement constitutes the entire understanding between the parties regarding the services provided and supersedes any previous agreements or understandings, whether written or oral.

By accepting this Agreement, you confirm that you have read, understood, and agree to the terms and conditions outlined herein.